Certified Client Service Specialist (CCSS)
This designation requires the completion of three courses – Delivering Responsive Customer Service, Managing Difficult Clients and Situations, Conflict Resolution, and Service that Sells – within a 12-month period. Upon successful completion of each workshop you will receive a certificate. The completion of all three courses is required to receive a master certificate. Workbooks and job aids are provided during the workshop.
Certified Client Service Professional (CCSP©)
This designation requires the completion of six courses – Train the Trainer, Coaching for Performance, and Leadership & Management – within a 24 month period. Upon successful completion of each workshop you will receive a certification and once all six courses are complete you will receive a master certificate. Workbooks and job aids are provided during the workshop.
CSPN Certification Benefits:
Aside from receiving a designation that makes you credible as a service professional, you and your organization can benefit from CSPN training in many ways, including:
- Learning and connecting with world class presenters who are recognized for their delivery and expertise in the customer service industry.
- Becoming informed about cutting edge information, tools and techniques that can be used to assist your organization in becoming more efficient and effective.
- Leveraging a program that is approved by industry professionals – Advisory Council of CSPN.
- Staying up-to-date on industry related events that help you stay current.
Customer Service Professionals Network (CSPN) helps organizations provide the best possible customer experience. The Leadership Team at CSPN has 20+ years of experience helping companies from various industry sectors improve their customer experience. We have helped organizations from various sectors including Government, Finance, Banking, Insurance, Hospitality, Retail, Manufacturing, Gas & Oil, Pharmaceutical, Not-For-Profit, Medical, and others. We offer an array of services including training, consulting, conferences, studies, networking events and more. The unifying commonality that ties these organizations is their passion towards improving the delivery of customer service and passion for professional development.
For Onsite Training Discounts or for any other information – contact CSPN at 905-477-5544 or [email protected]
For a complete list of programs and CSPN offerings, please visit www.mycspn.com